Withdrawing from the purchaseAs a distance buyer, you may withdraw from the purchase within the statutory period of receiving the product, without giving a reason. The product must be returned undamaged, in its original packaging.
How to return a productCall us or write to the e-mail address in the footer, quoting your order number. We will tell you how and where to send the product. We refund your money without delay after receiving the returned product.
Reporting a defectIf the product has a factory defect, report it with the order number and a photo of the defect. We handle the complaint under the warranty described in "Terms and conditions".
Damage in transitCheck that the box is undamaged before signing for it. If there is visible transport damage, report it to us the same day.